Revision

• Created: December 21, 2022

At Botimum, we strive to provide a service that meets your expectations. If for any reason you are not satisfied, we have outlined our refund policy below to ensure clarity and transparency:

Free Trial Period

We offer a 14-day free trial to allow new users to explore our services before committing to a paid subscription. During this period, no charges will be made. If you choose to cancel within the trial period, no payment is required.

Refund Eligibility

Refunds are available only for the following situations:

• Billing Errors: If you were incorrectly charged due to a system error or incorrect billing information.
• Subscription Renewal: If you forgot to cancel your subscription before the renewal date and have not used the service within 7 days of the renewal. Please contact us within 7 days to request a refund.
• Service Outages: In cases of extended service interruptions that directly impact your usage for a period exceeding 3 days.

Non-Refundable Circumstances

We do not offer refunds for subscriptions that have been actively used during the billing period.

Mid-cycle cancellations are not eligible for refunds; however, any unused time will be converted to account credits, which can be used for future services.

Refunds are not available for annual subscriptions after 7 days of activation unless a billing error has occurred.

Account Credits

If you cancel your subscription mid-cycle, any unused time will be converted into credits that can be applied to future services. These credits will remain in your account until used or until the expiration of 3 months.

How to Request a Refund

To request a refund, please contact our support team at hi@botimum.com with your account details and reason for the refund. All refund requests will be evaluated based on our eligibility criteria.